Customer Care Portal
Welcome to Customer Care.
Concorde Auto Acceptance has endeavored to make great customer service the cornerstone of our business. We take the time to know our customers, discuss their needs and do everything we can to help.
Maintaining Your Account
Servicing Your Vehicle
Customer Support
Vehicle Service
Contact our service centers.
Use this form to:
- Request a service appointment
- Check the status of a repair
- Schedule routine maintenance
- Request a tow (non-emergency)
- Contact a service representative
Warranty Information
Your warranty, explained.
Browse warranty coverage details and answers to common warranty questions below — without leaving our site.
Customer Handbook
Everything about your account, in one handbook.
The customer handbook covers your contract, payments, insurance, and vehicle care — read it right here.
Customer Support Ticket
Open a support ticket.
Thank you for taking the time to submit a support ticket. We value you as a customer and look forward to working with you to help resolve your concerns.
Please allow us at least 24 business hours to review your ticket and respond with any options we can offer.
IMPORTANT: All communication with the support department is done in writing via email so that other individuals and departments can be copied, so please check this email frequently.